Zomato Launches First AI Tool : Zomato, the leading food delivery and grocery platform, has unveiled its first AI-powered customer support platform, Nugget. Designed to revolutionize customer service, Nugget is now available for businesses worldwide. The announcement was made by Deepinder Goyal, Co-founder and Group CEO of Zomato, through an exchange filing after market hours.
On the day of the announcement, Zomato’s shares saw a significant surge, recovering from an intraday low of ₹220.60 to close at ₹234 on the BSE, marking a 4.79% increase.
What Makes Nugget Special?
Nugget is an AI-driven customer support platform that promises to reduce operational costs and eliminate the need for dedicated development teams. Here’s what sets it apart:
- Automated Query Resolution: Nugget can resolve 80% of customer queries independently, thanks to its advanced AI capabilities.
- Real-Time Learning: The platform learns in real-time and adapts to customer needs, ensuring efficient and accurate support.
- Proven Track Record: Over the past three years, Nugget has been used internally by Zomato, Blinkit, and Hyperpure, handling over 1.5 crore support interactions monthly.
- Global Availability: Zomato has now opened Nugget to businesses worldwide, with 90% of early adopters already signing up for the platform.
Share Performance Over the Past Year
Zomato’s shares have delivered impressive returns over the past year, showcasing the company’s growth trajectory:
- 111% Return in 9 Months: From ₹144.30 (its 52-week low on 14 March 2024) to a record high of ₹304.50 on 5 December 2024.
- Current Status: Despite the rally, the stock has corrected by over 28% from its all-time high, reflecting recent market volatility.
Why Nugget Matters for Businesses
- Cost Efficiency: Nugget reduces the need for large customer support teams, cutting operational costs significantly.
- Scalability: The platform can handle millions of interactions seamlessly, making it ideal for growing businesses.
- Enhanced Customer Experience: With real-time learning and automated resolutions, Nugget ensures faster and more accurate customer support.
Stock Vision for the Future
Nugget marks Zomato’s first major foray into AI-driven solutions, signaling the company’s commitment to innovation and technology. By making Nugget available globally, Zomato aims to empower businesses with tools that enhance efficiency and customer satisfaction.
Zomato’s launch of Nugget is a significant milestone, not just for the company but for the broader business community. As the first AI tool from Zomato Labs, Nugget has the potential to transform customer support operations across industries. With its proven success in handling millions of interactions, Nugget is poised to become a game-changer in the world of customer service.
Stay tuned for more updates on Zomato’s innovative ventures and the latest trends in the tech and food delivery sectors!
Disclaimer: This article is for informational purposes only and should not be considered investment advice. The stock market is subject to risks, and investors should consult certified experts before making any decisions.
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